ITHAKA may engage and use certain third-party data processors (“Sub-Processors”) to provide services to support ITHAKA’s offerings. These Sub-Processors may have access to personal information held by ITHAKA in order to perform such services or to enable features requested by a user.

Our current Sub-Processors are listed below with information about their identity, location and role. Please note that some Sub-Processors may only be involved in assisting with the provision of specific ITHAKA services and will not have access to all personal information held by ITHAKA.

ITHAKA may add or remove Sub-Processors from time to time as organizational needs change. This list will be updated to reflect such changes. You may contact privacy@ithaka.org for further information.

Processor Name Website Purpose Description Country
Act-On act-on.com Platform for email marketing automation United States; United Kingdom
Acumatica acumatica.com Accounting software for all ITHAKA services United States
Airtable airtable.com Database visualizer for internal ITHAKA work United States
Amazon Web Services aws.amazon.com Cloud infrastructure and data center resources for all ITHAKA services United States
Basecamp basecamp.com Project management platform for JSTOR Daily United States
Calendly calendly.com Scheduling software for meetings with ITHAKA staff United States
Conga conga.com Contract lifecycle management database for all ITHAKA services United States
Docusign docusign.com Contract administration and signature tool for all ITHAKA services United States
Ethnio ethn.io Platform for managing qualitative data from user experience testing in JSTOR Labs United States
Google google.com Suite of cloud storage, productivity, and collaboration tools for ITHAKA documents and data United States
GoTo goto.com Video conferencing United States
Groups.io groups.io Email-based discussion list tool United States
JIRA (Atlassian) jira.atlassian.com Project management for internal ITHAKA work United States
Mailchimp mailchimp.com Mailing list management United States
Microsoft Microsoft.com Business administration, delivery, support, and related services including Microsoft Office services United States; Ireland
Monday.com Monday.com Project management platform for internal ITHAKA work United States
Nvivo lumivero.com Cloud collaboration software for analyzing ITHAKA S+R research interview transcripts United States
PayPal paypal.com Payment processing vendor United States
Qualtrics qualtrics.com Statistical analysis tool for ITHAKA S+R research United States
Respondent.io respondent.io Recruitment platform for
user experience testing participants in JSTOR Labs
United States
Salesforce salesforce.com Customer relationship management database, including user account and business contact data United States
SnapADDY snappaddy.com Prospect tracking for conferences and events Germany
Sprout Social sproutsocial.com Social media account management tool United States
Webex (Cisco) webex.com Video conferencing United States
WordPress wordpress.com Web content management United States
Zendesk zendesk.com User support platform for all ITHAKA services United States
Zoom zoom.com Video conferencing United States

Last updated March 29, 2024