ITHAKA’s mission is to expand access to knowledge and education around the world. Our services — Artstor, JSTOR, Portico, and Ithaka S+R — enable people everywhere to learn, to grow, and to overcome historical barriers to education. In carrying out our mission, as employees we feel a deep responsibility to each other and our well-being, and are committed to building and sustaining a diverse, equitable, and inclusive workplace.

The Role

JSTOR Access in Prison provides people who are incarcerated with access to academic research resources. Our online and offline solutions have helped colleges, libraries, and departments of corrections deliver equitable educational opportunities to hundreds of thousands of people who are incarcerated. We are looking for a manager who can help us expand our reach into more prisons, jails, and detention centers to reach all incarcerated scholars by 2027.

In this role, you will work with jail and prison administrators, corrections IT departments, and educators to identify their needs, license access to our products and services, and onboard new sites. Internally, you will work with the JSTOR Access in Prison product team to learn about the technology and needs of prison-based education, and outreach and support teams to support our customers and users. You will learn how to co-create campaigns and have the tools to implement them. This is a growth position with a flexible career path. You will develop the future of research and education in prisons through projects and partnerships. This position reports to the Sr Manager, JSTOR Access in Prison, and is a part of the JSTOR Labs team, which incubates new services and products for researchers, teachers, and students that are immediately useful—and a little bit magical.

The deadline to submit this application is July 8th. In lieu of submitting a cover letter please respond to the three questions below.

Responsibilities

  • Collaborate with participating institutions and other stakeholders to expand our presence within jails, prisons, and detention centers by leveraging ethical technology solutions to support higher education.
  • Engage with stakeholders over email, phone, and via virtual meetings to onboard, answer questions, and problem-solve.
  • Provide top tier account support in the form of responding to incoming inquiries, order processing, managing licensing agreement negotiations and procurement processes, closing sales, and providing account usage data.
  • Capacity to develop prospects, categorize opportunities, and prioritize activities.
  • Provide detailed documentation of account, opportunity, and record-keeping data in ITHAKA’s CRM for your institutions.
  • Attend approximately 6 conferences per year to stay informed about industry trends and network with relevant stakeholders.
  • Work as part of a distributed team, collaborating closely with User Support professionals to facilitate JSTOR usage in correctional facilities.
  • Gain insight into corrections purchasing cycles and their tech onboarding process to optimize customer service.
  • Assist in the distribution of semi-annual updates on our offline index through email and phone communication.
  • Occasional travel (less than 15% of the time) required, including conferences and visits to our Michigan and New York offices.
  • Participate in Second Chance Month activities on an annual basis.

Experience and Skills

We encourage applications from individuals impacted by the criminal legal system. We welcome all relevant experiences, including lived experience, professional roles, volunteer work coursework, and other transferable skills to fulfill these qualifications.

Must Have

  • 3-7 years of office environment experience with demonstrated success presenting ideas and solutions in multiple media and settings.
  • Polished presentation, written, and verbal communication skills.
  • Approachability and an eagerness to build strong relationships internally and externally.
  • Demonstrated experience with, and nuanced understanding of, the criminal legal system, whether as an impacted individual or through professional involvement.
  • A collaborative and iterative mindset.
  • Interest and knowledge of missions related to expanding access to higher education, racial justice, and/or ending mass incarceration.
  • Strong consensus-building skills, patience, and ability to identify and seize opportunities to advance goals.
  • Capacity to manage long time horizons while maintaining momentum, coupled with creativity, flexibility, and attention to detail, for example when activating new accounts.
  • Demonstrates commitment to ongoing learning.
  • Committed to our organizational values of belonging, evidence, speed, teamwork, and trust.

 

Nice to Have

  • Familiarity with decision-makers in county jail systems.
  • Associate’s degree.
  • Familiarity with Customer Relationship Management (CRM) systems, email platforms, and file-sharing tools.
  • Experience with government purchasing processes.
  • Experience in creating or responding to RFPs

 

Work Authorization and Sponsorship  

ITHAKA is not currently considering candidates who require any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States.

Compensation and Benefits

At ITHAKA we believe in openness and equity. Part of living those values is our commitment to clarity about salary ranges, so candidates know what to expect. The starting salary for this position ranges from $70,000 to $87,000 per year. Starting pay may vary with job-related knowledge, skills, and experience. At present, our total compensation package for benefits-eligible employees includes medical, dental, and vision plans, an employer-paid 10% retirement contribution, paid parental and caregiver leave, 22 days of paid time off, 11 paid holidays, up to 12 sick days, wellness benefits, and more. Please note that ITHAKA, at its discretion, may make changes to its benefits programs from time to time.

Work for ITHAKA 

We are committed to our organizational values of belonging, evidence, speed, teamwork,  and trust. We take inclusion seriously. Belonging is one of our core values, and it shows in our vibrant culture. People from a wide range of backgrounds work at ITHAKA, and we believe that unique perspectives help us realize new insights and build better solutions.

We want to work with people who are passionate about ideas like these and who wish to contribute their perspectives and talents to ITHAKA’s mission. We enthusiastically welcome applications from people of all underrepresented backgrounds and credentials. We want to hear your story and include your perspective in the transformative work we aim to do.

Learn more about Working at ITHAKA.

Apply Now:

Although ITHAKA has physical offices in New York and Ann Arbor, Michigan, our employees are distributed across the continental United States. At this time, we’re not considering candidates who are unable to work and reside in the continental U.S.

Candidates may apply by submitting an application online through our career site, if you have any questions about your application, please contact us at careers@ithaka.org.  ITHAKA is committed to providing reasonable accommodations, if there’s anything we can do to accommodate any portion of the application or hiring process, please contact us at accommodations@ithaka.org. 

We are proud to be an Equal Opportunity/Affirmative Action employer.  All qualified applicants receive consideration for employment without regard to race, color, sex, national origin, gender identity, sexual orientation, age, religion, domestic violence victim status, veteran status, disability, history of disability or perceived disability, or other status protected by law. We invite you to read our Equal Employment Opportunity and Affirmative Action Statement. ITHAKA cares about your privacy, learn more about our Applicant Privacy Notice.