ITHAKA’s mission is to expand access to knowledge and education around the world. Our services — Artstor, JSTOR, Portico, and Ithaka S+R — enable people everywhere to learn, to grow, and to overcome historical barriers to education. In carrying out our mission, as employees we feel a deep responsibility to each other and our well-being, and are committed to building and sustaining a diverse, equitable, and inclusive workplace.

The Role

Ever been up late researching on JSTOR.org and wondered how that JSTOR access was made possible? Now is your chance to take advantage of a unique opportunity to join ITHAKA’s Outreach Team as a Summer Intern and learn how we work directly with libraries to provide access to JSTOR and other ITHAKA products and services. 

We are seeking a detail-oriented and proactive intern to join our International Sales Team, focusing on optimizing our engagement with libraries worldwide. This role offers a unique opportunity to gain hands-on experience in sales strategy, database management, and customer communication while contributing directly to our efforts to connect libraries with high-quality electronic resources.

The intern will work on a comprehensive project to update our current contact database, identify library subject selectors, develop a framework for maintaining up-to-date contacts, and optimize outreach templates for various scenarios. This role will report to the Sr. Director for Institutional Development and Strategic Partnerships. 

This internship lasts for 12 weeks, beginning on June 2, 2025. To be considered for this opportunity, please ensure your application is submitted by the deadline of January 31, 2025.

Responsibilities

Contact Database Management

  • Audit and update the current library contact database, ensuring accuracy and completeness.
  • Research and identify key decision-makers (e.g., subject selectors) at academic, public, and research libraries.

Framework Development

  • Create a sustainable workflow for regular updates to the contact database.
  • Identify and document reliable sources for finding and verifying contact information.
  • Develop standard operating procedures (SOPs) for database maintenance.

Communication Optimization

  • Organize and standardize communication database.
  • Modify existing and draft new email templates tailored for common sales scenarios, such as introducing products, following up, and re-engaging inactive accounts.
  • Customize templates to address different library types and regions effectively.

Reporting and Collaboration

  • Collaborate with the sales team to understand priorities and challenges.
  • Present findings, updated contacts, and the proposed framework to the team at the end of the internship.
  • Gather feedback and refine deliverables based on team input.

Experience and Skills

  • Current graduate student or upper-level undergraduate student.
  • Strong attention to detail and organizational skills.
  • Excellent written and verbal communication abilities.
  • Proficiency in Microsoft Excel or similar tools for database management.
  • Experience with knowledge base software such as Confluence, Wiki, etc.
  • Familiar with Google Suite: Docs, Sheets, Slides, and Drive.
  • Research skills, with the ability to find and verify information from reliable sources.
  • Self-motivated and able to work independently with minimal supervision.
  • Experience with CRM systems (e.g., Sugar CRM, Salesforce) or other database platforms.
  • Knowledge of library operations or familiarity with academic/research institutions.
  • Interest in sales, marketing, or library sciences.

Work Authorization and Sponsorship 

ITHAKA is not currently considering candidates who require any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States.

Compensation

At ITHAKA we believe in openness and equity. Part of living those values is our commitment to clarity about salary ranges, so candidates know what to expect. The pay for this position is $20.00/hourly.

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Work for ITHAKA 

We are committed to our organizational values of belonging, evidence, speed, teamwork,  and trust. We take inclusion seriously. Belonging is one of our core values, and it shows in our vibrant culture. People from a wide range of backgrounds work at ITHAKA, and we believe that unique perspectives help us realize new insights and build better solutions.

We want to work with people who are passionate about ideas like these and who wish to contribute their perspectives and talents to ITHAKA’s mission. We enthusiastically welcome applications from people of all underrepresented backgrounds and credentials. We want to hear your story and include your perspective in the transformative work we aim to do.

Learn more about Working at ITHAKA.

Apply Now:

Although ITHAKA has physical offices in New York and Ann Arbor, Michigan, our employees are distributed across the continental United States. At this time, we’re not considering candidates who are unable to work and reside in the continental U.S.

Candidates may apply by submitting an application online through our career site, if you have any questions about your application, please contact us at careers@ithaka.org.  ITHAKA is committed to providing reasonable accommodations, if there’s anything we can do to accommodate any portion of the application or hiring process, please contact us at accommodations@ithaka.org. 

We are proud to be an Equal Opportunity/Affirmative Action employer.  All qualified applicants receive consideration for employment without regard to race, color, sex, national origin, gender identity, sexual orientation, age, religion, domestic violence victim status, veteran status, disability, history of disability or perceived disability, or other status protected by law. We invite you to read our Equal Employment Opportunity and Affirmative Action Statement. ITHAKA cares about your privacy, learn more about our Applicant Privacy Notice.